Refund policy

RETURNS & REFUNDS

Every Remnant House piece is made to order especially for you. Because production begins after an order is placed, we do not accept returns or exchanges for buyer’s remorse, ordering the wrong size or color, or a change of mind. Please review the product description, size guide, color options, and order details carefully before purchasing.

DAMAGED, DEFECTIVE, MISPRINTED, OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or incorrect, email support@shoptheremnanthouse.com within 30 days of delivery. Include your order number, a description of the issue, and clear photos of the item and packaging. After review, we will work with our production partner to arrange an eligible replacement or refund.

CANCELLATIONS & CHANGES

Contact us within 2 hours of placing your order if you need to request a cancellation or change. We will do our best to help, but changes and cancellations cannot be guaranteed once production has begun.

APPROVED RETURNS

Do not mail an item back without authorization. If a physical return is required, we will provide instructions and the correct return address by email. Unauthorized returns may not be accepted. Original shipping charges are non-refundable unless the issue was caused by us or our fulfillment partner. Approved refunds are issued to the original payment method; processing times vary by bank.

Digital products, downloadable items, gift cards, and items marked final sale are not returnable. Nothing in this policy limits rights that cannot legally be waived.

Questions? Contact support@shoptheremnanthouse.com.